To keep your jewellery looking its best, store pieces in a cool, dry place away from direct sunlight and moisture. Remove jewellery before swimming, showering, or exercising to prevent damage from chlorine, salt water, and perspiration. Clean gently with a soft, lint-free cloth after wearing, and avoid contact with harsh chemicals, perfumes, and lotions. For deeper cleaning, use lukewarm water with mild soap and a soft brush, then dry thoroughly. Have pieces professionally inspected and serviced periodically to ensure settings remain secure and gemstones are protected.

All Venetia Major pieces are crafted with meticulous attention to detail and backed by a twelve-month warranty against manufacturing defects. This covers issues with clasps, settings, and structural integrity under normal wear. Warranty does not extend to damage from accidents, intentional misuse, or lack of care. For warranty claims or repairs, please contact us with your proof of purchase and photographs of the issue. We're committed to ensuring your bespoke jewellery remains beautiful for years to come.

We're delighted to offer complimentary gift wrapping and a personalised card with every purchase. Simply provide your message and any special details during checkout, and we'll carefully wrap your piece and include your custom card at no extra cost.

We're more than happy to customise any piece you see on our website especially for you. Simply fill out our contact form with details of what you'd like, and we'll be in touch to discuss your vision and bring it to life.

For more complex custom orders see our Custom Made page for more details.

We offer complimentary shipping on orders over AUD $150 within Australia via express delivery with tracking and signature required, typically arriving within 2–5 business days depending on your location.

International orders ship via tracked courier at calculated rates. All pieces are carefully packaged to ensure they arrive in perfect condition.

If you're not completely satisfied, we accept returns within 14 days of purchase for a full refund or exchange, provided items are unworn and in original packaging.

Each piece of jewellery is entirely unique, which means natural variances in colour, texture, and finish are part of their individual character.

Product images may not always depict the exact piece you'll receive, as variations occur naturally in materials like gemstones and precious metals.

Some images are AI-generated artistic impressions created to showcase design details. These are personally approved by Venetia to ensure accuracy and representation of the final piece.